Support Services

Reliance Business Technologies’ goal is to provide world-class customer support you can trust.  To that end, our customer support, technical engineering, sales, and quality assurance departments are managed jointly. That way, our entire support team is always well informed about custom-designed applications, new product functionality, upgrades, and account escalations. We also perform daily, weekly and monthly reviews of client satisfaction.

Customer Service Center
Our Customer Service and Support Center is open during normal working hours from 8:00 a.m. to 5:00 p.m., Monday through Friday. You can reach the customer service center by phone at 1-800-347-3886 during normal working hours.

After-hours Client Support
Some of our clients operate around the clock. We are  ready with after-hours technical support when our clients and prospects need emergency service. Reliance keeps technical staff on 24-hour call in case of unexpected outages.  You can reach our on call technical staff at 1-800-347-3886.

Total Solutions Support Plan
Some clients seek additional levels of support. For example, their equipment or software warranties may have expired, and they want to stabilize unexpected expenses. For those clients, we offer the Total Solutions Customer Support Plan. Total Solutions is the most responsive and comprehensive customer support plan offered anywhere.

For more information see:

• Customer support center
• Professional service
• Product training
• Support programs